For an eligible purchase on calisibeauty.com, you can notify us of withdrawal within 14 days of receipt. Where one order arrives in separate deliveries, the period generally starts when the last item arrives. You then have 14 days from your withdrawal notice to send the goods back.

Please contact our customer-care team at customerservice@calisibeauty.com before posting anything back. Include your order number or other proof of purchase, the items concerned and the delivery date. Please also tell us why you wish to return them and whether the product seals are still intact. This helps us direct your request correctly and avoid unnecessary returns.

We will reply as soon as possible, check the applicable return conditions using these details and explain the next steps. This includes the deadline and any applicable hygiene exception. Reported faults, incorrect deliveries and serum money-back guarantee claims are assessed under their respective conditions. For a return, we provide the appropriate address and posting instructions.

A statutory withdrawal notice does not require a reason or prior approval. Please observe the stated deadlines while we review your request.

You can also use “Withdraw from contract” in the footer. The full withdrawal notice and an optional model form are below.

For sealed goods unsuitable for return for health-protection or hygiene reasons, the right of withdrawal ends if the seal is removed after delivery. This applies only where the individual product meets those conditions.

For the CALISI CURLER, this means the protective plastic film around the product box underneath the outer sleeve. For other beauty products, seals may be protective film, sealed inner packaging or small protective stickers on the product or its packaging. Keep these intact if you may want to return an item after changing your mind. A shipping carton alone is not a hygiene seal.

Complaints about defects are assessed separately. Our voluntary money-back guarantee also covers eligible opened serums.

Please return unopened items unused, complete and wherever possible in their original packaging. Include accessories and intact product seals. Pack everything carefully to protect it in transit.

Where a statutory withdrawal right exists, missing or damaged packaging does not automatically remove entitlement to a refund. We may account for an actual loss in value only under the legal conditions, particularly handling beyond necessary inspection and after proper information about withdrawal. The exception for qualifying sealed hygiene goods remains separate.

If any CALISI product arrives damaged, has a broken component or appears to have another fault, contact CALISI Beauty at customerservice@calisibeauty.com. This includes, for example, a curler that does not heat up. Send your order number or other proof of purchase, a short description and, where practical, clear photos or a short video of the fault. We can also help if the wrong item was delivered.

For a confirmed defect, we offer a free replacement including shipping. You will not need to return the faulty item for that replacement. Please contact us before sending anything back.

Your statutory rights under applicable consumer law remain unaffected. These generally include a choice between repair and replacement unless the chosen remedy may lawfully be refused. Withdrawal from the purchase, a price reduction and, where applicable, damages are also available where the legal conditions are met. We cover necessary remedy costs. Please report transit damage promptly; reporting after 48 hours does not exclude your statutory rights.

Lash and brow type, skin type, application and combinations with other products can affect results. An individual result that differs from your personal expectations is not by itself proof of a defect where the product meets the agreed and legally required characteristics. We assess specific concerns about faulty performance or a mismatch with its description.

CALISI CURLER: Charge the device and follow its supplied instructions for heating, temperature and application. Choose a suitable setting and use gentle pressure. Keep the device clean. Our team can help if you are unsure.

MAX OUT Lash Growth Serum: Apply once daily to clean, dry lashes directly along the lash line, ideally in the evening. Use the applicator like an eyeliner.

MAX OUT Brow Serum: Apply once daily to clean, dry brows, ideally in the evening. Use the applicator like a brow pencil.

Other products: Follow the directions on the packaging and the relevant product page. If you need help, tell us which product you used and how. We will review your concern and look for an appropriate solution.

For a change-of-mind withdrawal, you pay the direct return postage where you were informed of this before purchase. We do not offer free change-of-mind returns or supply return labels. We cover necessary costs for required returns due to defects or incorrect deliveries; please agree the arrangements with us first.

We recommend tracking and ask you to keep proof of posting. This is not a condition for a valid withdrawal. Statutory rules about risk during the return journey continue to apply.

You receive the amount actually paid for the returned items after their allocated discounts. For a set, the item allocation disclosed at purchase applies. If no allocation was given, we divide the set price proportionately using the individual prices at the time of purchase.

For multiple identical items in a promotion, a partial return is allocated to the cheaper or discounted unit first where that allocation was clearly part of the promotion at purchase. For different items, the price allocated to the product actually returned applies. We do not retrospectively substitute the price of a cheaper unrelated item.

For a full statutory withdrawal, we also refund the cost of our cheapest standard delivery. Extra charges for a more expensive delivery method you specifically chose are excluded. Originally free shipping is not charged retrospectively. For partial returns, delivery costs are handled under the applicable legal conditions.

Refunds generally use the original payment method and are due within 14 days of receiving the withdrawal notice. We may withhold repayment until we receive the goods or proof of return, whichever is earlier. The voluntary serum guarantee has its own stated timing.

Email customerservice@calisibeauty.com. Include your order number or other proof of purchase, the product and a brief description of your concern. We will explain the next steps and provide a returns address where needed.

The company and correspondence addresses in the legal notice are not designated warehouse returns addresses. For product returns, please use the address our customer-service team provides.

We are confident in our MAX OUT serums for longer, fuller-looking lashes and thicker, fuller-looking brows. That is why our 60-day money-back guarantee covers MAX OUT Lash Growth Serum and MAX OUT Brow Serum.

It applies to your first purchase of each serum on calisibeauty.com: one opened bottle and one successful claim per product per person. Use the serum daily as directed for 60 days, keep dated before-and-after photos and videos and contact us within the following seven days if you are not satisfied. A qualifying claim receives the price paid for the serum back to the original payment method.

Read the full money-back guarantee terms and claim process.

Any applicable delivery contribution described below is deducted from the refund.

You have the right to withdraw from this contract within 14 days without giving a reason. The period is 14 days from the day you, or a person you designate other than the carrier, receive the goods. For multiple goods ordered together but delivered separately, receipt of the last item is decisive.

To withdraw, inform CALISI BEAUTY – FZCO, Dubai Silicon Oasis, DDP Building A1, Dubai, United Arab Emirates, customerservice@calisibeauty.com, by a clear statement, for example by email or letter. The model form below is optional. Alternatively, use “Withdraw from contract” in the footer. Sending the notice before the deadline is sufficient.

For a full withdrawal, we refund all payments received including the cheapest standard delivery without undue delay and within 14 days of receiving your notice. Extra costs of a more expensive delivery method you chose are excluded. We use the same payment method unless we expressly agree another cost-free solution. We may withhold repayment until receipt of the goods or your proof of return, whichever is earlier.

Send the goods back without undue delay and within 14 days of giving your withdrawal notice, to us or the return recipient we designate. Posting within that period is sufficient. Contact customer service for the appropriate goods-return address. You bear direct return postage where informed before purchase.

You are liable for a loss in value only where it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods and the legal information requirements are met. Section 2 explains the exception for goods unsealed after delivery that cannot be returned for health-protection or hygiene reasons.

You may use this form, but you do not have to. Send it only if you wish to withdraw from your contract.

To: CALISI BEAUTY – FZCO, Dubai Silicon Oasis, DDP Building A1, Dubai, United Arab Emirates; customerservice@calisibeauty.com.

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the purchase of the following goods (*): __________
Ordered on (*) / received on (*): __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature of consumer(s) (only for paper notices): __________
Date: __________
(*) Delete as appropriate.

For voluntary returns and 60-day money-back guarantee claims:

If you paid for delivery, we refund the amount paid for the returned products, excluding original delivery charges.

If you received free delivery and return your entire order, we deduct €5 from your product refund towards the original delivery cost.

For partial returns, we refund the amount paid for the returned products without deducting delivery costs.

These deductions do not apply where statutory cancellation or faulty-goods rights require otherwise.

Customers pay return postage for any goods required to be returned under our voluntary 60-day money-back guarantee.

Vouchers, store credit and discount codes issued as a reward for a qualifying purchase are intended for an additional future purchase. They cannot be backdated, applied retrospectively to an existing order, or transferred between orders.

These rewards may not be used to obtain a retrospective discount by placing a replacement order for the same products and cancelling or returning the original qualifying order. Cancelling and reordering does not transfer the original order’s promotional entitlement to the replacement order.

These conditions apply to rewards issued under promotions that include these conditions when you make the qualifying purchase. Existing purchases remain subject to the terms provided at the time of purchase.